Customer Service Specialist

Acutronic • Austin, TX

6d • Onsite

About The Position

Acutronic is looking for a Customer Service Specialist who is responsible for managing customer interactions, facilitating order entry, and ensuring clear communication between customers and internal teams. This role plays a critical part in delivering positive customer experience by resolving inquiries, coordinating internally on customer needs, and ensuring accurate documentation of customer interactions.

Requirements

• High school diploma or GED required
• At least one year of customer service or customer support experience in a professional environment required

Nice To Haves

• Associate or Bachelor’s degree in Business Administration, Communications, Marketing, or a related field preferred
• Equivalent professional experience may be considered in lieu of formal education
• Experience in manufacturing or technical product environments is a plus
• Customer Service Certification (HDI or similar) or Certified Customer Experience Professional (CCXP) a plus

Responsibilities

• Respond to customer inquiries via phone, email, or other communication channels, providing accurate information regarding products, orders, policies, and services
• Investigate and resolve customer complaints, service concerns, and order-related issues while maintaining a professional and positive customer experience
• Assist customers with order placement, order status inquiries, account updates, and related service requests
• Maintain detailed records of customer interactions in CRM or ticketing systems, ensuring all customer inquiries and issues are tracked and followed through to resolution
• Coordinate with internal teams, including operations, logistics, engineering, and finance, to resolve customer issues and ensure the timely delivery of products and services
• Provide customers with guidance on products, services, processes, and troubleshooting basic issues when appropriate
• Identify recurring customer concerns and communicate insights to leadership to support improvements in products, processes, and customer experience

Benefits

• 100% employer-paid benefits
• Employer-paid medical, dental, and vision insurance
• 401k match
• Company-paid holidays and Paid-Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED