Customer Service Specialist

Midwest Salt & Grit One•Winfield, IL

27d•$48,000 - $53,000•Onsite

About The Position

About Midwest Salt At Midwest Salt, we don't just deliver salt – we deliver excellence. With almost 40 years in the industry, we've mastered the trifecta: top-quality products, competitive pricing, and reliable, on-time delivery. But what truly sets us apart is our people. We believe in building win-win relationships, not just with our customers and vendors, but with our team members too. When you join Midwest Salt, you become part of a dynamic work environment where your ideas and contributions truly matter. We foster a community that thrives on collaboration, innovation, and continuous learning. Guided by proven processes, we are committed to helping you reach your career goals.

Requirements

Ability to make our customers feel heard, validated, and like you're a friend trying to find a solution for them
Strong written and verbal communication skills
Attention to detail and ability to multitask
Problem-solving mindset and customer-first attitude
Basic computer proficiency (training provided on our systems)
Positive, energetic personality with a desire to learn and grow

Nice To Haves

Degree preferred

Responsibilities

Creating exceptional customer experiences through phone, email, and online interactions
Processing and managing customer orders from multiple channels (phone, email, website)
Coordinating deliveries and ensuring timely communication with customers
Resolving product concerns, billing questions, and other customer inquiries
Managing accounts receivable for recent transactions
Processing customer credits and refunds according to company standards