Customer Service Specialist

Workrite Ergonomics•Petaluma, CA

14d•Onsite

About The Position

Workrite Ergonomics is looking for a Customer Service Specialist to join their industry-leading team. This role offers excellent pay and incentives at a company where employees are recognized and rewarded. Workrite Ergonomics, founded in 1991, is a leader in designing, manufacturing, and distributing height-adjustable work centers and ergonomic office accessories.

Requirements

2 years of experience in data entry
High School diploma or GED
Intermediate skills in MS Word and Excel, Word, and Outlook.
Ability to learn Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems and Order Management (OMS) systems
Ability to handle multiple priorities efficiently and effectively
Ability to communicate effectively across a diverse customer-base; good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization

Responsibilities

Address all incoming calls, voicemails, and emails received by the Customer Service team in a timely and professional manner, including order inquiries, change orders, returns, credits, lead time requests, freight quotes, delivery changes, and customer complaints.
Follow up on all orders with concerns or discrepancies to resolve issues in a timely manner.
Communicate with customers and/or sales team to resolve discrepancies on new Purchase Orders and finalize orders once resolution is determined.
Communicate all delayed/missed shipment information to customers and sales team.
Manage all daily work through Salesforce cases.
Submit order/delivery correction requests in the form of credits and returns.
Participate in process and product training.
Provide proactive solutions and recommendations.
Diagnose customer needs and action improvement plans.
Continuously develop and expand knowledge of Workrite systems and procedures.
Provide customer service support for international customers.
Coordinate projects and/or key accounts as needed.