Customer Service Specialist
Monarch Staffing•Aston, PA
•Onsite
About The Position
Our client, a leading distributor of HVAC monitoring and security system products, is seeking a Customer Service Specialist to join their team. This position serves as a key point of contact for business customers, providing product support, processing orders, and delivering exceptional customer service in a fast-paced environment.
Requirements
- Excellent verbal and written communication skills
- Strong customer service skills with a professional phone presence
- Comfortable working in a business-to-business (B2B) environment
- Strong computer skills and ability to learn new systems and technologies quickly
- High attention to detail and organizational skills
- Ability to multitask and prioritize in a fast-paced office environment
Nice To Haves
- Previous customer service, call center, administrative, or order entry experience
- Experience working with technical products
Responsibilities
- Handle incoming calls and emails from business customers, answer product inquiries, and accurately process orders
- Build and maintain positive relationships with customers by providing timely and professional service
- Assist customers with product selection, availability, pricing, and order status updates
- Enter and maintain accurate customer and order information within company systems
- Work closely with internal departments, including sales and operations, to ensure customer needs are met efficiently
- Address customer concerns and resolve issues in a professional and timely manner
Benefits
- Outstanding benefits package (at the time of temp-to-hire conversion)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
