Customer Service Specialist

Trojan Technologies • London, ON

7d • Onsite

About The Position

Reporting to the Customer Service Manager-Industrial and Municipal, the Customer Service Specialist is responsible for delivering proactive, customer-focused support while ensuring the accurate and timely processing of replacement and spare parts orders, supporting quoting activities, coordinating urgent field service needs, and resolving customer inquiries. This role plays a critical part in driving customer satisfaction and operational efficiency through close collaboration with cross-functional teams. This position is part of the NA Service and Customer Care team located in London, Ontario and will be on-site.

Requirements

• Post-secondary education or equivalent experience in a related field
• 3–5 years of experience in customer service, order management, or similar operations role
• Experience working with ERP and/or CRM systems (e.g., INFOR LN, SAP, Salesforce)
• Strong Microsoft Office skills, particularly Excel and Outlook
• Ability to manage high-volume work across multiple systems with strong attention to detail

Responsibilities

• Accurately process replacement, warranty, and spare parts orders in ERP systems while ensuring complete and compliant order entry
• Monitor and drive on-time delivery by proactively tracking orders and partnering with planning and logistics to resolve delays
• Support Sales and Account Managers with quoting and order validation, ensuring alignment on pricing and delivery expectations
• Coordinate urgent and expedited orders to support critical field service site needs
• Deliver high-quality customer support by managing inquiries related to order status, tracking, and documentation
• Resolve order and shipment issues through cross-functional collaboration while maintaining strong order quality

Benefits

• Competitive compensation
• Flexible working hours
• Professional onboarding and training option
• A welcoming, team-oriented culture where you’ll receive ongoing support and guidance
• Career coaching, growth, development and advancement opportunities
• Health benefits
• RPP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree