Customer Service Specialist

Cabinets.com•Tampa, FL

8h•Hybrid

About The Position

Cabinets.com is seeking a detail-oriented and personable Customer Service Specialist to help customers by phone, email, and online chat. The role focuses on resolving customer needs in a collaborative, non-call-center setting, including product and service questions, shipping and logistics inquiries, and claims for damaged or missing products. The specialist follows up to confirm issues are resolved, escalates complex matters when needed, and shares customer feedback with Product, Sales, and Marketing teams. The position also includes general office and administrative tasks. The position is office-based in the Tampa/Brandon office for at least the first 45 days of employment. Hybrid work may be available after satisfactorily completing training, subject to management approval. The hybrid schedule requires two days per week in the office and three days at home. Hybrid employees must maintain a designated home workspace free from interruptions and distractions and provide their own internet service. Work hours are Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern Time.

Requirements

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to collaborate in a team-oriented environment.
Genuine passion for helping customers and providing exceptional service.
Comfort working in a fast-paced environment, handling multiple tasks simultaneously, and meeting tight deadlines.
Ability to operate telephones, smartphones, tablets, printers, desktop and laptop computers, and associated software, including word processing, spreadsheets, internet, database applications, and database management.
Tech savvy and highly computer literate.

Nice To Haves

Familiarity with customer service tools and platforms; Salesforce is preferred.
Bilingual English/Spanish skills.

Responsibilities

Answer and direct incoming phone calls, emails, and online chat inquiries professionally and courteously.
Collaborate with team members to resolve customer needs promptly and effectively.
Perform general office and administrative tasks as required.
Assist customers with technical issues related to products or services, providing clear and accurate information.
Respond to customer inquiries about shipping and logistics.
Support claims for damaged or missing products and help ensure a smooth customer experience.
Follow up with customers to confirm their issues have been resolved satisfactorily.
Escalate complex issues or tickets to management when necessary.
Gather customer feedback and share insights with the Product, Sales, and Marketing teams to help improve offerings and services.