Customer Service Specialist
Auxiant•Madison, WI
•Onsite
About The Position
Auxiant is seeking a Customer Service Specialist to join our growing and prospering company in our Madison, WI office. Auxiant is a third-party administrator of self-funded employee benefit plans. Our mission is to invest in people and innovation to deliver expert-driven experiences with REAL Results. Our core values are Respect, Empowerment, Agility, and Leadership.
Requirements
- Excellent phone skills/etiquette
- Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key
- Excellent verbal and written communication skills
- Proven experience in a professional office environment
- Proven customer service experience required
- High school diploma or equivalent and 1-2 years related experience.
Nice To Haves
- Qiclink experience
- Previous call center experience preferred
- Medical insurance background preferred
Responsibilities
- Handle incoming and outgoing phone calls from providers and members.
- Handle incoming live chats via the website from providers and members.
- Respond to emails via Auxiant secure email from providers.
- Answer provider phone, live chat, and secure email questions regarding claim status and benefits.
- Assist with enrollee phone and live chat questions regarding claim status and benefits.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending
- Gym Membership Reimbursement
- Life Insurance
- LTD
- STD
- 401K
- 3 weeks vacation
- 9 paid holidays
- casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
