Customer Service Specialist

TEKsystems•Linn Township, IA

14d•$43,000 - $43,000•Hybrid

About The Position

As a Customer Service Representative, you will serve as the primary point of contact for customers, agents, and financial professionals. You’ll handle a high volume of inbound calls, ranging from basic account questions to more complex, market-sensitive inquiries. This role offers extensive training and long-term career growth within a stable and reputable organization.

Requirements

1+ year of customer service experience required (call center experience preferred)
Ability to manage a high-volume call environment while maintaining quality standards
Strong multitasking skills and ability to navigate multiple systems simultaneously
Excellent verbal and written communication skills, with the ability to clearly explain complex concepts
Demonstrated ability to quickly learn and retain detailed information
Reliable attendance and punctuality

Responsibilities

Handle approximately 45–55 inbound calls per day, addressing a variety of customer needs
Respond to inquiries from agents, policyholders, and third parties with accuracy and professionalism
Provide comprehensive support on financial products, including: Product features and changes, Tax implications and state regulations, Claims and policy details
Explain policy information such as beneficiary designations, account values, and contract terms
Process transactions, including: Address and beneficiary updates, Ownership changes, Partial withdrawals and replacements
Accurately document all interactions and ensure appropriate resolution
Communicate with customers via multiple channels and proactively identify solutions
Participate in ongoing training to stay current on products, systems, and policies