Customer Service Specialist 1 AIM

Aon Corporation•The Woodlands, TX

2d•Hybrid

About The Position

Aon is looking for a Customer Service Specialist to join their business group within Aon Integramark, a debt cancellation service administrator for the U.S. lending industry. This is a hybrid position located in The Woodlands, TX. Aon's mission is to shape decisions for the better to protect and enrich the lives of people around the world. They foster an inclusive team environment focused on colleague and client success.

Requirements

Provide excellent customer service for inbound calls, top-notch experience based on client parameters.
Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed.
Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
College degree or equivalent work experience required.

Responsibilities

Provide excellent customer service for inbound calls, delivering a top-notch experience based on client parameters.
Provide outstanding inbound service to customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs.
Initiate benefits (claims) and process benefit-related transactions, as well as work cancellation requests.
Identify and respond efficiently and accurately to customers, providing solutions and/or alternatives.
Engage in active listening with the customer, confirming or clarifying information and defusing situations as needed.
Document details of customer inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Benefits

a 401(k) savings plan with employer contributions
an employee stock purchase plan
consideration for long-term incentive awards at Aon’s discretion
medical, dental and vision insurance
various types of leaves of absence
paid time off
12 paid holidays throughout the calendar year
15 days of paid vacation per year
paid sick leave as provided under state and local paid sick leave laws
short-term disability and optional long-term disability
health savings account
health care and dependent care reimbursement accounts
employee and dependent life insurance and supplemental life and AD&D insurance
optional personal insurance policies
adoption assistance
tuition assistance
commuter benefits
an employee assistance program that includes free counseling sessions
two “Global Wellbeing Days” each year
agile, inclusive environment that allows you to manage your wellbeing and work/life balance
continuous learning culture