Customer Service Specialist

MP RPO • Falmouth, MA

9d • $21 - $23 • Hybrid

About The Position

This is a hybrid role that combines Front Desk Support and Customer Service Specialist responsibilities, with a strong emphasis on customer service. The role involves managing customer inquiries and concerns within a call center environment. The ideal candidate is a problem-solver with excellent listening skills, a customer-service focus, and the ability to remain positive and upbeat in a fast-paced setting. Professionalism and a genuine care for company culture and values are also important.

Requirements

• 1+ years of experience as a Call Service Agent, or similar experience/call center
• Excellent verbal and written communication skills
• Desire to continuously expand skillset
• High School Diploma or equivalent

Responsibilities

• Customer Interaction - Call intake
• Listen attentively to customer concerns, inquiries, and service requests.
• Gather and document accurate information about the customer, appliance model, serial number, issue, and pertinent details.
• Serve as a Communications Hub
• Work within the supportive team in the Service Department
• Appointment Scheduling
• Quality Assurance and Problem Resolution
• Front Desk Support 2 days a week

Benefits

• Weekly Pay
• Competitive hourly rate
• Healthcare
• 401k match
• Vacation and Sick Time
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED