Customer Service Specialist
About The Position
As a Traveling Customer Service Specialist, you will travel among nearby branch locations and be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services. Every day you will work face-to-face with clients in a branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. As mentioned this role includes working at multiple branches as needed, meeting a variety of customer and working with different retail branch teams. In this role, you will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
Requirements
- Maintain confidentiality.
- Listen closely to understand.
- Identify opportunities to better serve the customer.
- Willing and able to travel among nearby branch locations.
Nice To Haves
- Bilingual/Multilingual
- Customer Service experience
- Cash-handling experience
Responsibilities
- Travel among nearby branch locations.
- Greet clients and assist them with their banking needs.
- Work face-to-face with clients in a branch location.
- Manage a cash drawer.
- Assist clients and team members.
- Uncover client needs.
- Educate clients on German American products and services.
- Work at multiple branches as needed.
- Meet a variety of customers.
- Work with different retail branch teams.
- Verify account information.
- Perform loan and deposit transactions.
- Guide clients by engaging in friendly, meaningful conversations.
Benefits
- Medical, dental, vision, STD, LTD, Life insurance
- 17 days paid time off
- 11 paid holidays
- Bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan, loan discounts
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
