About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve any customer concerns and ensure maximum client satisfaction, as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. This access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, and reputation, and to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at stores within a 15-mile radius of Store #7454 located at: 2929 Chimney Rock Rd, Houston, TX 77056-5924.

Requirements

  • Bilingual (Spanish)
  • Access to cash and other payment methods
  • Access to electronic equipment
  • Access to personal information
  • Access to store merchandise and other items of value
  • Ability to work at stores within a 15-mile radius of Store #7454 (2929 Chimney Rock Rd, Houston, TX 77056-5924)

Responsibilities

  • Determine customer needs
  • Answer customer questions about Sherwin-Williams products
  • Recommend the right solutions
  • Promptly resolve customer concerns
  • Ensure maximum client satisfaction
  • Stay up-to-date with product features
  • Maintain high quality and visual standards of products and store
  • Achieve excellent customer service
  • Consistently meet store sales goals

Benefits

  • Rewards
  • Benefits
  • Flexibility to enhance health and well-being
  • Opportunities to learn
  • Opportunities to develop new skills
  • Opportunities to grow contribution
  • Inclusive team
  • Commitment to communities
  • Retirement plans
  • Health care
  • Total well-being support
  • Daily commute support
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