Customer Service Specialist
About The Position
Customer Care & Experience Specialist (Full-Time, In-Store) Be the first voice and face our customers experience—helping guide musicians and families while keeping everything running smoothly. At Kincaid’s Music, we help people begin and advance in instrumental music. As our Customer Care & Experience Specialist, you support customers, solve problems, and make sure nothing falls through the cracks—while helping our sales team stay focused on high-value conversations. This role exists to own the customer care experience so that: Customers get fast, clear, helpful support Routine requests are handled smoothly Salespeople can stay focused on sales When this role is done well, the entire business runs better. This is a role for someone who takes pride in doing things right. Over time, strong performers take greater ownership of the customer experience and become a key part of how we serve our customers. We’re a trusted guide for families and educators across Ohio, helping students succeed in music. Music should be fun—we help make that happen.
Requirements
- Reliable and consistent attendance
- Strong communication skills
- Comfortable in a fast-paced environment
- Willing to take ownership
Nice To Haves
- Customer service experience
- Musical background (helpful, not required)
- Basic tech comfort
Responsibilities
- Answer phones, texts, and emails
- Route customers to the right team member
- Process rental payments
- Handle exchanges and returns
- Answer general questions
- Welcome customers as they enter
- Help manage flow when sales staff are busy
- Assist with simple purchases
- Coordinate with internal teams
- Ensure customer needs are fully resolved
- Help maintain website updates (Shopify)
- Assist with customer-related projects
Benefits
- Short- & Long-Term disability
- Simple IRA matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
