Customer Service Specialist

Sandvik • Troy, MI

21d • Remote

About The Position

Join Our Team at Seco Tools! At Seco Tools, we are more than a cutting tool provider—we are a people-first, innovation-driven global organization with over 80 years of experience in shaping the world around us. From aerospace components to medical devices and iconic landmarks, our tools help build the future. With a presence in over 50 countries and a team of 5,000+ professionals, we are proud of our legacy and excited about what’s next.

The Opportunity We are seeking a Customer Service Representative to join our dynamic and collaborative team. This fully remote role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys solving problems. As the first point of contact for our customers, you will play a critical role in delivering a world-class customer experience. You’ll work closely with internal teams including sales, logistics, and procurement to ensure seamless service from inquiry to delivery.

Requirements

• 2–6 years of experience in a customer service role
• Diploma or Bachelor’s degree in any field
• Proficiency in Microsoft Office 365 and familiarity with ERP systems
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple priorities
• A collaborative mindset and commitment to continuous improvement

Responsibilities

• Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Database Management: Maintain accurate customer records, including delivery addresses and contact details.
• Order Management: Process and monitor orders from entry to invoicing, including returns and claims.
• Quotations: Collaborate with sales to prepare accurate and competitive quotes.
• Issue Resolution: Proactively identify and address potential delays using tools like Power BI.
• CRM Management: Handle CRM tasks and cases efficiently and within service level agreements.
• E-commerce Growth: Support initiatives to expand our digital customer engagement.
• Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Benefits

• Global Reach, Local Flexibility: Work remotely while being part of a global organization.
• Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment
• Career Growth: Opportunities to learn, grow, and make a meaningful impact
• Innovation-Driven: Be part of a company that values new ideas and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees