Customer Service Specialist
CAPP•Clifton Heights, PA
•Onsite
About The Position
Join CAPP as a Customer Service Specialist and Be Part of a Growing Team! CAPP, a leading supplier of HVAC, electrical, and plumbing parts & equipment, is looking for Customer Service Specialists to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.
Requirements
- High school diploma or equivalent.
- A self-motivated team player who thrives in a fast-paced environment.
- Friendly and customer-focused—you genuinely enjoy helping people.
- Strong communication skills, both verbal and written.
- Ability to build positive relationships and work collaboratively.
- Basic math and accounting skills.
Nice To Haves
- Prior customer service experience (2 years preferred)
- Industry experience (HVAC or similar) is a plus.
Responsibilities
- Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.
- Help customers find the perfect solutions by understanding their needs and preferences.
- Process customer orders and ensure their fulfillment from start to finish.
- Manage refunds, exchanges, and returns with ease.
- Contribute to other tasks as needed to keep our sales operations running smoothly.
Benefits
- Competitive salary.
- Merit-based promotions—we reward hard work and dedication.
- Health, vision, and dental insurance
- Health savings account (HSA)
- 401(k) with company match
- Life insurance
- Paid time off (PTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
