Customer Service Specialist-Soundair

HEICO Corporation • Snohomish, WA

34d • Onsite

About The Position

This role involves ownership of individual customer accounts and contributing to revenue goals. The specialist will support global sales and operations teams, ensuring repair and sales orders meet company standards for an exceptional customer experience.

Requirements

• High school diploma or GED required.
• Minimum 2 years' equivalent office work experience.
• Experience in managing customer accounts.
• Working knowledge of customer support and exceptional service.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Work with sales team to build and maintain customer relationships.
• Assist sales team with customer inquiries, data research, proposal development, and sales quotes via phone and email.
• Enter repair and sales order data into the company database.
• Organize and file customer work orders, sales orders and invoices.
• Enter airway bills and customer and/or vendor quotes into database and/or tracks customer shipments.
• Research and update part pricing database through vendor quotes.
• Other duties that may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED