Customer Service Specialist

Sherwin-Williams•Mill Creek, WA

5d•Onsite

About The Position

The individual selected for this role will be expected to work at Store #703559, located at: 202 164 St SW #D, Lynnwood, WA 98087. This is a Full-Time Role with pay starting at $23.00 Hourly. This position prefers bilingual fluency in Spanish and English. This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

Requirements

Bilingual fluency in Spanish and English is preferred.
Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value may be supervised or unsupervised.
A review of criminal history is necessary.

Responsibilities

Work closely with wholesale and retail customers to determine their needs.
Answer customer questions about Sherwin-Williams products.
Recommend the right solutions to customers.
Promptly resolve any customer concerns.
Ensure maximum client satisfaction.
Stay up-to-date with product features.
Maintain the high quality and visual standards of the products and store.
Achieve excellent customer service.
Consistently meet the store’s sales goals.

Benefits

Health benefits, such as medical, dental and vision coverage
Flexible Spending Accounts (FSAs)
Disability coverage
Security, retirement and saving benefits
Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
0-10 paid holidays throughout the calendar year, including 1 floating holiday
In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days.
Paid sick leave accrual at a rate of 1 hour per every 40 hours worked (Washington state)
Paid sick leave accrual at a rate of 1 hour per every 30 hours worked (Seattle, Washington)
4 workweeks of paid Military leave for employees who are absent from work due to service in the uniformed services
5 days of paid Bereavement Leave following the death of an immediate family member
3 days of paid Bereavement Leave following the death of any other family member
Two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child (after one year of employment)