AAA Branch Customer Service Specialist

AAA Central Penn • Lititz, PA

6d • Onsite

About The Position

AAA Central Penn is seeking a Customer Service Specialist for their branch location in Lititz. This is a high-demand, customer-focused role where you will provide personalized, face-to-face support to members, build lasting relationships, and help them get the most out of their AAA benefits. The role offers a stable, rewarding career opportunity with room for growth, allowing you to deliver exceptional service and make an impact. The starting pay is $17.65 per hour. This role is exciting because it offers variety in daily interactions, meaningful connections with community members, and the opportunity to make a real difference in someone's day.

Requirements

• High school diploma or equivalent
• Willing to become a Notary Public in PA within 12 months (we’ll guide you through it)
• Ability to pass a PA State Police background check for PennDOT services
• Strong communication skills when helping customers in person, on the phone, or online
• Good listening skills and ability to make helpful decisions
• Comfortable adapting to new situations in a fast-paced environment
• Basic comfort using computers and multiple systems

Nice To Haves

• Customer service or sales experience is a plus

Responsibilities

• Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency
• Complete PennDOT services, including title transfers, registration, and licensing transactions
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents
• Promote AAA products and services by identifying opportunities to enhance the member experience
• Maintain AAA’s high standards of service excellence, ensuring every interaction is positive and professional

Benefits

• Generous, front-loaded PTO
• 1 personal day
• 8 paid holidays, including Christmas Eve and New Year’s Eve
• Health coverage including Medical, Dental, and Vision insurance
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Accounts (FSA)
• 401(k) with up to 6% company match—fully vested from day one
• Company-paid Life Insurance
• Company-paid Long-Term Disability coverage
• Up to 3 additional PTO days each year for volunteering and participating in AAA Cares events
• Tuition Reimbursement
• Free AAA Premier Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED