Customer Service Specialist

Community Automotive Repair • Grand Rapids, MI

6d • Onsite

About The Position

Community Automotive Repair, a locally owned and operated automotive repair shop founded in 1975, is seeking to add a Customer Service Specialist to their team of highly trained professionals. This role is crucial for maintaining an organized service flow and ensuring customers are well-informed. The Customer Service Specialist will manage calls and messages, accurately schedule work, and facilitate smooth drop-off and pick-up processes. The shop is described as busy and looking to advance to the next level.

Requirements

• High School diploma or equivalent
• Valid Michigan Driver’s License
• Strong computer skills (Microsoft Office)
• Experience with multi-line phone systems and office equipment
• Typing speed of 50 WPM minimum
• Able to lift up to 40 lbs

Nice To Haves

• Proactive, positive, and customer-focused attitude

Responsibilities

• Answer multi-line phones, greet customers, and respond to online inquiries
• Book appointments and communicate next steps clearly
• Assist service advisors and cover for them during vacation or sick time
• Support shop needs, including special projects and helping manage the parking lot layout
• Float to other facilities on an as-needed basis (transportation provided)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED