Customer Service Specialist
Keystone Collections Group•North Cornwall Township, PA
•Onsite
About The Position
The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes.
Requirements
- High school graduate or equivalent (GED).
- Demonstrate exceptional listening skills and a keen ability to retain knowledge.
- Proficient computer skills and a willingness to learn new applications.
- Demonstrated research skills.
- Strong problem solving skills.
Nice To Haves
- Associate or bachelor’s degree in a related business major is a plus.
- Previous experience in a call center is preferred.
Responsibilities
- Engage with taxpayers through personal interactions.
- Utilize your knowledge of various tax types, demonstrating your proficiency in tax related matters.
- Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
- Process payments for multiple tax types efficiently and accurately.
- Master the art of documenting thorough and detailed memos in our taxpayer service applications.
- Take ownership as an office key holder, contributing to the smooth running of daily operations.
- Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents.
- Engage with taxpayers via the phone and support the call center.
- Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
- Stay updated on changes in daily responsibilities and job processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
