Customer Service Specialist
Group Management Services•Charlotte, NC
•Onsite
About The Position
Imperial USA is in search of enthusiastic and upbeat Customer Service Specialist to join our team in Charlotte, North Carolina! In this role, you will be working closely with customers and coordinating sales efforts.
Requirements
- Customer service experience
- Customer focused, friendly, and upbeat
- Detailed oriented, exercising active listening skills
- Excellent customer service skills
- Effective oral and written communication skills
- The ability to work independently and meet deadlines
- Desire to learn, develop and surpass expectations
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Quickly and professionally answer inbound calls and taking customers’ orders
- Listen and respond attentively to customers' needs
- Process orders accurately and coordinate with team members
- Accurately enter data information from calls and set realistic expectations
- Problem solve and provide solutions
Benefits
- Health insurance
- Retirement plans
- Employee discounts on our products
- Stable company with steady growth
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
