Customer Service Specialist Cornerstone Brands- Columbus

QVC•Columbus, OH

23d•Remote

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Requirements

Provide a distraction-free work-from-home environment.
12+ months of service experience.
Ability to learn and work in a virtual environment with a set schedule and structured day.
Ability to communicate with a variety of customer styles, peers, and leaders.
Ability to navigate multiple systems and screens.
Follow our computer system requirements.
Troubleshoot own technical problems (in partnership with IT when needed).
Must reside in Ohio to be considered.

Responsibilities

Support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands by answering inbound customer calls.
Assist customers by problem-solving and de-escalating unique situations.
Promote products and improve sales while maintaining a high-paced call volume.
Handle a high volume of inbound customer inquiries.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Confirm refunds, take payments, place orders, and analyze account data.