877762 - CUSTOMER SERVICE SPECIALIST - 40047042 1

State of Florida•Palmetto Bay, FL

8d•Onsite

About The Position

This is a responsible professional position involved in interviewing work within a One Stop Career Center. This position will be used for multiple vacancies across our region. The position is responsible for interviewing and assessing customer needs, providing services or referrals, evaluating education, training, and experience, and registering applicants. It involves providing instructions and assistance to customers using computer data programs, referring customers to job openings, training opportunities, and other employment-related services. The role also determines potential eligibility for special programs, refers customers to counseling/guidance services, and provides employability skills and labor market information. Responsibilities include processing job orders, accurately coding openings, filing search job orders, monitoring job openings, verifying referral results with employers, and making calls to employers to promote office programs and conduct job development. Additionally, the position provides personalized services for Recruiting Agreement employers, maintains interest card files, and arranges/schedules testing. The incumbent may administer and score the General Aptitude Test Battery. FloridaCommerce is a fast-paced work environment where critical thinking and prioritizing are essential. The role contributes to helping Floridians obtain wage replacement benefits and assists citizens by utilizing knowledge and skills.

Requirements

Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
Knowledge of the methods of data collection.
Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
Ability to establish and effective working relationships with others.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to conduct effective interviews.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to record, collect, evaluate and analyze data.
Ability to work independently by planning, organizing and coordinating work assignments.
Ability to listen effectively.
Ability to read and understand reports, documents and other written materials.
Ability to utilize problem-solving techniques.
Ability to work relatively independently at times and with supervision as needed.
Ability to make presentations in group or individual settings.
Ability to work effectively as part of an interorganizational team.
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Occasional local travel throughout the county and/or infrequent travel outside of the county may be required, which may necessitate the use of a personal vehicle.
The incumbent must possess or obtain Tier 1 certification as a Workforce Professional within one (1) year of employment in the position.

Responsibilities

Interview and assess customer needs and provide service or referral as appropriate.
Evaluate education, training and experience and register applicants.
Provide instructions and assistance to customers utilizing the Information System and other computer data programs.
Refer customers to job openings, training opportunities and other employment related services.
Determine potential eligibility for and/or participation in special programs.
Refer customers to individual or group counseling/guidance services.
Provide employability skills, labor market information and refer to supportive services as needed.
Record information in writing or by computer.
Process job orders using information from employers to compile job descriptions.
Accurately code each opening by occupation and industry.
File search job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements.
Monitor job openings and verify referral results with employers.
Make calls to employers to promote office program and make job development contacts when appropriate.
Provide personalized services for Recruiting Agreement employers and maintain interest card files.
Arrange and schedule testing employer's request.
May administer and score the General Aptitude Test Battery.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment