Customer Service Specialist

Blu Dot • Minneapolis, MN

14d • Hybrid

About The Position

Blu Dot, an award-winning designer and maker of modern home furnishings, is searching for a Customer Service Specialist to join their dynamic and values-driven company. This role is within the Direct Customer Service team, where the specialist will develop and utilize an expert understanding of Blu Dot designs, company policies, and processes to provide customers with exceptional support. The company emphasizes inspiring a more creative way of living through good design that's good to everyone, with core values including simplicity, inclusivity, positivity, humility, continuous improvement, and exceeding expectations.

Requirements

• Skilled communication via phone and email.
• 2+ years customer service experience.
• Applicants must be currently authorized to work in the United States.

Nice To Haves

• Passionate about cultivating a diverse and inclusive culture
• A relationship builder. You strive to foster meaningful professional connections
• Excellent listening and communication skills to work with customers and colleagues alike, to find resolutions and improve the customer experience.
• High attention to detail and take pride in doing things right
• Self-driven with a strong work ethic and work well with minimum supervision.
• Holistic thinker. Multi-tasker. Team player.
• Empathetic to the max.
• Curious to learn new products and systems.

Responsibilities

• Collaborate within the Customer Service team and across company departments to improve the customer experience at every touchpoint.
• Deliver exceptional customer support via phone and email, providing timely, accurate, and professional assistance.
• Guide customers through every stage of the Blu Dot customer journey – from product inquiry and order placement to post-purchase support including delivery, returns and service needs.
• Partner with Product, Ecommerce, Logistics, Retail, and Accounting teams in cross-functional operations, developing an understanding of processes and procedures across different teams.
• Aggregate information from several evolving business systems and software, including Help Scout, Shopify, Great Plains, Microsoft Office, Monday.com, as well as our logistics partner sites and the Blu Dot website.
• Work closely with fellow specialists in Customer Service to build knowledge, and solve unique situations as a group. Demonstrate expertise on all products and policies.
• Monitor product inventory, stock availability and ETAs, proactively communicating updates to customers as needed.
• Communicate with our logistics partners to facilitate delivery appointments, returns, and exchanges.
• Take ownership of additional projects and responsibilities as the roles evolves and business needs change.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed