Customer Service Specialist - $16.54 hourly

Douglas County Water Authority•Douglasville, GA

2d•$0 - $17•Onsite

About The Position

This position performs moderately difficult customer service, billing, and clerical work calling for accuracy and excellent customer relations and cash handling skills. Work involves a variety of customer service, clerical, billing, and record keeping duties and the use of discreet judgment in applying department rules to customer problems. The employee works with some degree of independence and is supervised by the Customer Service Supervisor.

Requirements

High School diploma or General Equivalency Diploma (GED)
one (1) year of customer service experience
Knowledge of standard office equipment and procedures.
Knowledge of elementary bookkeeping practices, collections, and billing procedures.
Knowledge of basic arithmetic and English.
Skill in the use of computers and appropriate software.
Skill in customer service and problem solving techniques.
Skill in organization techniques to efficiently complete tasks.
Ability to read and interpret data correctly.
Ability to follow complex written and oral directions.
Ability to read, write, and communicate effectively with customers and other employees.
Ability to work within an environment that may be stressful and where tack and diplomacy are important to customer service work.

Responsibilities

Serves as cashier at the front desk for customers’ payment of bills.
Answers customer inquiries by telephone or in person.
Balances cash drawer daily.
Updates customer accounts as needed.
Makes adjustments to final bills and regular bills when necessary.
Organizes and processes all field related work orders.
Generates follow up phone calls and written correspondence on customer inquiries and problems.
Handles new service tap-on fees and new deposits when needed, as well as terminations.
Processes work orders.
Processes mailed in and night box payments.
Completes appropriate monthly reports.
Operates various office equipment such as computer, typewriter, calculator, etc.
Performs other related duties as required/assigned.