Customer Service Specialist

Arizona State University•Tempe, AZ

10d•Onsite

About The Position

University Registrar Services is seeking a detail-oriented individual to join the Records and Enrollment team on the Tempe campus as a Customer Service Specialist, to answer a variety of inquiries and process transactions on student records. The ideal candidate will be detail-oriented, possess strong customer service skills, communicate effectively, tech-friendly and have experience in higher education. The Tempe campus is dynamic, vibrant, and a great environment in which to work. We encourage you to apply if you want to grow professionally, acquire new skills, and work for a leading innovator in higher education.

Requirements

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Detail-oriented
Strong customer service skills
Communicate effectively
Tech-friendly

Nice To Haves

Experience with providing customer service in a team environment and in a high-volume service location
Experience in retrieving and updating information in a student information system (e.g., PeopleSoft)
Experience with Microsoft Office applications (i.e. Word, Excel, Outlook)
Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, and staff; University departments and advising units.
Demonstrated knowledge of University policies and procedures.
Evidence of effective communication skills.
Experience with CRM systems, (i.e., Salesforce).
Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners and other stakeholders
Demonstrated knowledge of FERPA.

Responsibilities

Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and by e-mail.
Assist with registration transactions, enrollment verifications, transcript-related requests, and legal name changes. Including transaction/discrepancy research and resolution in a timely manner.
Maintain a variety of records requiring classification and compilation of varied information.
Serve as a reference source to assist departments and employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed.
Check, review or prepare records, reports, forms or other documents of various kinds pertinent to assigned function(s); investigates complicated problems or errors.
Plan and prioritize workload to meet set deadlines.