Customer Service Specialist
About The Position
We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Be the Voice Behind Exceptional Customer Experiences At Central Insurance, our customers count on us to make insurance interactions simple, helpful, and meaningful. Our Customer Service team is at the heart of that mission—delivering outstanding support, solving problems, and building trusted relationships every day. As a Customer Service Specialist, you'll help policyholders and agents navigate billing and policy questions, provide solutions that make a difference, and contribute to a culture focused on service excellence. If you're energized by helping others, solving challenges, and creating positive customer experiences, we'd love to have you join our team.
Requirements
- 1 year experience in customer service
- Work with a flexible, rotating schedule between 8:00 am – 9:30 pm EST Monday through Friday
Nice To Haves
- Knowledge of Microsoft product suite
- Bilingual (Spanish)
- Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience
Responsibilities
- Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
- Exercises initiative and judgment while researching and responding to customer inquiries
- Proactively provides solutions and options to customer needs
- Applies knowledge of the billing system and other applicable systems
- Processes electronic premium payments from customers
- Handles a variety of billing related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
- Acquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insurance
- Works within many supporting systems to fully service incoming requests
- Handles a variety of policy related transactions and other customer service-related tasks
- Soft-sells various electronic options to customers
- Trains others as needed
- Creates and maintains strong relationships with agents, policyholders and other internal stakeholders
- Demonstrates strong interpersonal skills with a collaborative style
- Communicates effectively and professionally using proper grammar both orally and in writing
- Prioritizes multiple tasks to meet required deadlines and work independently
- Assists with testing initiatives
Benefits
- extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
