Customer Service Specialist- Winter Haven
Massey Services, Inc.•Winter Haven, FL
•$16 - $18•Onsite
About The Position
Massey Services, a leading service company with over three decades of quality service and consistent profitable growth since 1985, is seeking a Customer Service Specialist. We employ over 2,800 team members and operate over 2,400 vehicles providing Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers across multiple states. We offer a complete benefits package and are looking for individuals seeking a career with a great company.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
- Candidates must pass a background check
Responsibilities
- Answering incoming customer calls in a courteous & professional manner
- Resolving customer inquiries, requests, billing questions, and scheduling service
- Welcoming prospective new customers interested in learning about our services
- Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
- Daily reporting
- Updating customer account information
- Accounts payable
- Human resource paperwork
- Payroll processing
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
