Customer Service Specialist
About The Position
Join the Team at Concierge Home Care – Where Compassionate Care Meets Innovation! At Concierge Home Care we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact. As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.
Requirements
- Some college (required)
- One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
- Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
- Ability to work in a high-call environment
- eClinicalWorks experience
- Highly organized and able to multitask
- Self-motivated with strong attention to detail
- Excellent customer service and communication skills
- Proficiency in Microsoft Office.
Responsibilities
- Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
- Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
- Greet and assist company guests and visitors.
- Receive, sort, and forward incoming mail and publications.
- Sign for and distribute package deliveries.
- Order, receive, stock, and distribute office supplies as needed.
Benefits
- Ongoing training, mentorship opportunities, and support for career development.
- Three weeks of PTO and annually increases to four weeks after five years.
- Quarterly bonuses based on individual and team performance.
- 401(k) options.
- Employee Assistance Program (EAP)
- Pet insurance
- Legal assistance
- Employee referral bonuses.
- Health, dental, vision, and HSA options.
- Mileage reimbursement or company vehicle (per company policy).
- Data plan reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
