Customer Service Specialist

CooperCompanies • Town of Victor, NY

11d • $20 - $23 • Onsite

About The Position

At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com. This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.). This role requires residency in the Greater Rochester area.

Requirements

• Must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship.
• Must be a resident in the Greater Rochester area.

Responsibilities

• Responsible for providing a quality customer experience to both internal and external customers.
• Assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations.
• Supports team concepts as well as the goals and objectives of the department.
• Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries.
• Displays a positive, professional attitude and behaviors in all interactions and responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed