Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams•Maple Valley, WA

36d•Onsite

About The Position

The individual selected for this role will be expected to work at stores within a 15 mile radius of Store #708971, located at: 27012 Black Diamond Maple Valley Hwy, Maple Valley, WA 98038. This role is required to work at multiple locations. This role requires intermediate to advanced bilingual fluency in English and Spanish. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Requirements

Intermediate to advanced bilingual fluency in English and Spanish.

Responsibilities

Work closely with wholesale and retail customers to determine their needs.
Answer customer questions about Sherwin-Williams products.
Recommend the right solutions to customers.
Promptly resolve any customer concerns.
Ensure maximum client satisfaction.
Stay up-to-date with product features.
Maintain the high quality and visual standards of the products and store.
Achieve excellent customer service.
Consistently meet the store’s sales goals.

Benefits

Health benefits, such as prescription savings and virtual physician visits
Retirement and saving benefits
Generous time away from work package, including vacation, holidays, and military leave
0-9 paid holidays throughout the calendar year
Paid sick leave at an accrual rate of 1 hour per every 40 hours worked (Washington State)
Paid sick leave at a rate of 1 hour per every 30 hours worked (Seattle, Washington)
4 workweeks of paid Military leave
5 days of paid Bereavement Leave following the death of an immediate family member
3 days of paid Bereavement Leave following the death of any other family member
Paid vacation after their first year of hire