Customer Service Specialist

Epiphany Business Services, LLC• TX, US, TX

25d•Onsite

About The Position

Epiphany Dermatology, headquartered in Austin, TX, is a dynamic, fast-growing dermatology services company on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. The company has grown from a single site in 2015 to over 100 dermatological clinics nationwide and aims to increase its reach over the next four to five years. Epiphany Dermatology is looking for a service-oriented, motivated individual to join them as a Customer Service Specialist. They offer eligible employees great benefits, perks like free skin care, generous time off plans, opportunities for growth, and the chance to be part of a purpose-driven organization. The company invests in employee development, viewing the role as a career opportunity.

Requirements

Excels in a call center environment.
Great customer service skills.
Positive interpersonal skills and effective oral and written communication.
Proficiency with Microsoft Office Suite.
Ability to work with an Electronic Medical Record, Practice Management system, Scheduling system and other related E-Systems.
High School Diploma required.
Minimum of 2 years of experience as a receptionist highly preferred, preferably in a medical practice or ambulatory environment.
Knowledge of insurance industry and strong computer skills highly desired.
Bilingual in English and Spanish (or other secondary language) preferred.

Nice To Haves

Receptionist experience in a medical practice or ambulatory environment.
Knowledge of insurance industry.
Strong computer skills.
Bilingual in English and Spanish (or other secondary language).

Responsibilities

Answer phones in a timely, positive, and welcoming manner.
Greet, welcome, and register patients in a timely fashion, working to reduce wait times.
Manage incoming phone calls, emails, messages, verification of benefits, and referrals to completion.
Prepare for upcoming visits such as review of next day activities, visit reminders, document preparations, form completion and chart flags.
Perform appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.
Identify patient’s age-specific and information or communication needs prior to visit.
Maintain medical records with timely input of incoming scans, documents, or test results.
Other duties as assigned.