Customer Service Specialist
Auxiant•Milwaukee, WI
•Hybrid
About The Position
Auxiant is seeking a Customer Service Specialist to join their growing and prospering company. Auxiant is a third-party administrator of self-funded employee benefit plans. This role involves handling incoming and outgoing phone calls, live chats, and secure emails from providers and members regarding claim status and benefits. The company emphasizes its mission of delivering expert-driven experiences with REAL Results and its core values of Independence, Respect, Empowerment, Agility, and Leadership.
Requirements
- Excellent phone skills/etiquette
- Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key
- Proven experience in a professional office environment
- Proven customer service experience required
- High school diploma or equivalent and 1-2 years related experience.
Nice To Haves
- Qiclink experience
- Previous call center experience preferred
- Excellent verbal and written communication skills
- Medical insurance background preferred
Responsibilities
- Handle incoming and outgoing phone calls from providers and members.
- Handle incoming live chats via the website from providers and members.
- Respond to emails via Auxiant secure email from providers.
- Answer provider phone, live chat, and secure email questions regarding claim status and benefits.
- Assist with enrollee phone and live chat questions regarding claim status and benefits.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending
- Gym Membership Reimbursement
- Life Insurance
- LTD
- STD
- 401K
- 3 weeks vacation
- 9 paid holidays
- casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
