Customer Service Specialist

QVC

12d • Remote

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.

Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Requirements

• Provide a distraction free work from home environment.
• 12+ months of service experience.
• Learn and work in a virtual environment with a set schedule and structured day.
• Communicate with a variety of customer styles, peers, and leaders.
• Navigate multiple systems and screens.
• Follow our computer system requirements.
• Troubleshoot own technical problems (in partnership with IT when needed).

Responsibilities

• Answer inbound customer calls.
• Assist customers by problem-solving and de-escalating unique situations.
• Promote products and improve sales.
• Handle a high-paced call volume.
• Confirm refunds.
• Take payments.
• Place orders.
• Analyze account data.

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed