Customer Service Specialist

Digicomm International Inc•Englewood, CO

1d•$50,000 - $70,000

About The Position

The Customer Service Representative serves as a primary point of contact for our B2B customer base, building strong relationships and consistently delivering best-in-class customer service. In this role, you will manage the full order lifecycle, collaborate cross-functionally to resolve customer needs in a timely manner, and contribute to the continued growth and retention of our customer accounts. Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as their product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable and broadband operators across the country as well as many international operators in Mexico, Latin America, and Asia.

Requirements

3 to 5 years of B2B customer service experience, ideally within a distribution or supply chain environment.
Excellent written and verbal communication skills, with a customer-first mindset.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite, with advanced Excel skills an advantage.
Analytical mindset with strong attention to detail and a commitment to accuracy.

Nice To Haves

Associate’s or Bachelor’s degree preferred; equivalent professional experience considered.
Experience with CRM platforms (e.g., Microsoft Dynamics, Salesforce, or similar) preferred.

Responsibilities

Build and maintain strong, long-term relationships with assigned customer accounts, serving as a trusted and responsive point of contact
Perform account reviews and follow up on strategic quotes that have yet to be turned into an order
Manage customer inquiries across the order lifecycle, including order entry, status updates, expediting, delivery coordination, and order management.
Partner with internal teams — including sales, supply chain, and operations — to resolve issues, execute request for prices (RFPs), and deliver effective solutions.
Develop a strong understanding of our product portfolio to support customer needs
Maintain accurate customer records and activity documentation within the CRM system to ensure data integrity and continuity.
Contribute to process improvement initiatives, bringing a solutions-oriented mindset to daily operations.
Perform other duties as assigned

Benefits

Competitive compensation package including a base salary range of $50,000 - $70,000 per year
Opportunity to earn a quarterly bonus based on personal and team performance.
Employee medical coverage premiums paid in full by Digicomm
Dental and vision plans
401(k) plan with employer match that is fully vested upon enrollment
PTO- Paid time off
Company-paid Life and AD&D insurance
Company-paid Short and Long-term Disability
Flexible Spending Account (FSA)
Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)
Professional development opportunities and career pathing
Monthly happy hours and teambuilding events
Semi-annual company celebrations