Customer Service Specialist
Auxiant•Cedar Rapids, IA
•Hybrid
About The Position
Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. This role involves handling incoming and outgoing phone calls, live chats, and emails from providers and members regarding claim status and benefits.
Requirements
- Excellent phone skills/etiquette
- Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key
- Proven experience in a professional office environment
- Proven customer service experience required
- High school diploma or equivalent and 1-2 years related experience.
Nice To Haves
- Qiclink experience
- Previous call center experience preferred
- Medical insurance background preferred
Responsibilities
- Handle incoming and outgoing phone calls from providers and members.
- Handle incoming live chats via the website from providers and members.
- Respond to emails via Auxiant secure email from providers.
- Answer provider phone, live chat, and secure email questions regarding claim status and benefits.
- Assist with enrollee phone and live chat questions regarding claim status and benefits.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending
- Gym Membership Reimbursement
- Life Insurance
- LTD
- STD
- 401K
- 3 weeks vacation
- 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
