Customer Service Specialist

Town of Front Royal•Front Royal, VA

11d•Onsite

About The Position

The Customer Service Specialist is responsible for professional work providing customer service responsibilities for the Finance Department to citizens, businesses, and customers by following established municipal policies and procedures. The Customer Service Specialist performs the collection of utility, tax, licensing, and other revenue from citizens, customers, and businesses and for the reconciling of their revenue receipts in the finance payment center. In addition, the Customer Service Specialist assists with the coordination of establishing utility accounts and the actions necessary for collection of payment.

Requirements

One (1) year of experience in financial customer service
High School Diploma/GED
Valid Drivers License
Customer service and client interaction methods
Clerical and office procedures and policy
Office equipment and their uses
Modern bookkeeping principles and practices
Internal control procedures and management information systems
Office automation and computerized financial application
Public Finance
Use of a variety of office machines; i.e., fax, copier, scanner, and others in department
Strong typing skills
Be organized and capable of multi-tasking
Communicate in a clear and concise manner both orally and in writing
Express ideas effectively
Establish and maintain effective working relationships.

Responsibilities

Routine collection of customer utility payments, tax payments, business licenses, decals, permits, and other Town revenues; ensuring that payments are posted timely and accurately.
Routine processes of opening/closing of utility accounts, business license accounts, and meals/lodging accounts; including notifying customers of applicable services/guidelines and ensuring that proper information is conveyed to Town staff.
Receive customer inquiries on phone, in person or by correspondence.
Receive, record, and process a variety of work order requests; process name/address changes; update records as required.
Invoicing of meals, lodging, and business licenses timely and accurately.
Generate end of day balancing reports; balance cash receipts.
Ensure reconciliation of daily revenue collections is performed in a timely manner.
Properly create and distribute work orders to ensure that customer requests are met to the best of the Town's ability.
Ensure conformance with generally accepted principles, policies, and practices of public agency finance.
Provide customer services as related to Town customers, citizens and businesses.
Assist customers both in person and on the telephone in a prompt, courteous manner.
Coordinate payment arrangements with customers and provide customers with confirmation; ensuring that arrangement is properly inputted into database.
Timely and accurately process mail daily.
Filing of work orders, invoices, tax/licensing documents, and various other documents.
Perform other duties as assigned.