DCN Customer Service Specialist

SLB•Shreveport, LA

11d

About The Position

SLB New Energy & Industrial (NEI) is a division of SLB, focusing on energy innovation for a balanced planet. NEI's portfolio includes ventures in carbon capture and sequestration, geothermal power, energy storage, sustainable battery-grade lithium, hydrogen, and Data Center infrastructure solutions. The Data Center infrastructure solutions business provides innovative and cost-effective solutions for building faster, smarter, and more resilient data centers. Their modular infrastructure solutions scale AI and cloud computing capacity while minimizing capital risk and deployment delays. SLB is seeking a motivated Customer Service Coordinator to support this business. The role is responsible for managing and executing all system transactions related to customer orders, ensuring accuracy, completeness, and alignment with project and financial requirements. This role drives proper system behavior by entering and maintaining demand, supporting revenue recognition, and ensuring all documentation is in place for smooth order processing, shipment, and invoicing. The company has multiple openings available across a range of experience levels and is looking for individuals to join a dynamic team in an exciting and rapidly growing industry.

Requirements

High school diploma or GED required.
Equivalent combination of education and relevant professional experience may be considered.
3+ years of experience in customer service, order management, materials, or a related operational environment preferred.
Experience processing customer orders, sales orders, purchase orders, invoices, or other transactional activities preferred.
Experience working with ERP systems; SAP experience preferred.
Experience working in a fast-paced environment with multiple priorities and deadlines.
Experience coordinating with cross-functional teams such as Sales, Finance, or Planning preferred.
Ability to accurately enter, maintain, and validate transactional data in business systems.
Ability to work with sales orders, delivery notes, order documentation, and related customer or project information.
Basic understanding of order fulfillment, logistics, invoicing, or supply chain processes.
Ability to identify discrepancies in system data and follow up with the appropriate stakeholders.
Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams.
High attention to detail and accuracy.
Strong organizational and time management skills.
Strong written and verbal communication skills. Follow-up and ownership of assigned activities.
Ability to prioritize and manage multiple tasks while meeting deadlines.
Problem-solving mindset with the ability to identify and escalate issues appropriately.
Customer-focused mindset with a commitment to timely and accurate execution.
Authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Associate or Bachelor’s degree preferred in Business Administration, Supply Chain, or a related field.

Responsibilities

Enter and manage all new bookings in the system to ensure accurate planning and execution.
Maintain proper alignment between sales orders (SO), work breakdown structure (WBS), and project requirements.
Lead and manage warranty and aftermarket order demand.
Collaborate with Finance to process revenue recognition, milestone payments, and cash invoices.
Support commercial invoicing activities to ensure timely and accurate billing.
Ensure financial data is correctly reflected and aligned with order execution.
Ensure all required documentation is complete, accurate, and properly maintained within the system.
Create delivery notes for outbound shipments and ensure alignment with corresponding SO lines.
Validate that all transactions are correctly linked and traceable within the system.
Coordinate with Logistics to ensure orders are system-ready for shipment.
Communicate any discrepancies or issues impacting order processing or delivery timelines.
Support continuous improvement of order management and system processes.
Follow all safety protocols.
Use proper PPE and equipment while on the floor of the shop.
Report hazards and near misses promptly.