Customer Service Specialist

BATHING BRANDS INC•Wheeling, IL

6d•Onsite

About The Position

Bathing Brands, a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments, is searching for a Customer Service Specialist. This full-time position directly impacts the satisfaction of our customers. Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, verifying stock availability, responding to customer queries in a timely and accurate way via phone and/or email, remaining in contact with the sales team, resolving issues via appropriate channels, and maintaining knowledge of our products and services. Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Requirements

Excellent customer service skills with previous experience
Ability to prioritize tasks, with excellent time management skills
Must be highly organized
Good memory essential
Great computer skills (primarily MS Office)

Nice To Haves

Customer service-driven professional
Great brand ambassador
Willing to go the extra mile to ensure customer satisfaction

Responsibilities

Reviewing orders and ensuring accuracy
Verifying stock availability
Responding to customer queries in a timely and accurate way via phone and/or email
Remaining in contact with the sales team
Resolving issues via appropriate channels
Maintaining knowledge of our products and services