Customer Service Specialist

Castle Subaru • Portage, IN

9d • $55,000

About The Position

At Castle Automotive Group, we prioritize people - both our customers and our team. This position is ideal for someone who enjoys building connections, solving problems, and creating great experiences, without a traditional sales-focused environment.

This offers hands-on experience where you'll work closely with our department managers. In this position, you'll develop communication, organizational, and customer service skills while gaining insight into dealership operations. 

Requirements

• Strong verbal and written communication skills with a warm demeanor
• A genuine passion for helping people with positive attitude
• Previous customer service experience is helpful, but not required
• Eagerness to learn and be trained in dealership processes
• Ability to multi-task and thrive in a fast-paced team environment
• Driven and goal-oriented personality to reach your full potential

Responsibilities

• Respond to customer inquiries via phone, text, email, and online platforms
• Provide friendly, helpful information and guidance
• Assist customers with scheduling appointments and next steps
• Follow up to ensure a smooth and stress-free experience
• Keep accurate records of customer interactions
• Represent Castle Automotive Group with professionalism and care
• Support dealership staff with other tasks as needed

Benefits

• Competitive base pay + generous performance-based bonuses up to $55k annually
• Opportunities for growth within Castle Automotive Group dealerships
• Positive, team-driven work environment
• 401(K) with employer match
• Major Medical & Dental (50% employee paid premium) & Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Paid Time Off accrued from date of hire
• Employee vehicle purchase discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed