Customer Service Specialist

Airgas • Henderson, NV

3d • $21 - $23 • Onsite

About The Position

Airgas is Hiring for a Customer Service Specialist in Henderson, NV! At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Pay Range - 21-23/hr We are looking for you! Recruiter: Matt McCain / [email protected] / 470-234-2065 ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following. Other duties may be assigned. Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment. Handle any open territories assigned in a proactive manner. This includes proper follow up. Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off. Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention. Assist in the preparation of quotes, faxes, etc. as assigned by management. Ensure all orders are entered by the end of each day. Run various reports for sales and sales management as requested. Have a good understanding of SAP. Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis. 1Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training. Provide back up assistance to the front desk for answering phones and greeting visitors. Special projects - as assigned by management.

Requirements

• High School Diploma or GED equivalent required
• Working experience with direct customer contact / customer service preferred
• Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
• Ability to display competence in Microsoft Word, Excel & Outlook
• Knowledge of SAP environment.
• Show high competency of communication and organizational skills

Responsibilities

• Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
• Handle any open territories assigned in a proactive manner. This includes proper follow up.
• Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
• Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
• Assist in the preparation of quotes, faxes, etc. as assigned by management.
• Ensure all orders are entered by the end of each day.
• Run various reports for sales and sales management as requested.
• Have a good understanding of SAP.
• Sit with each account manager and train on their top tier base and any special needs for all customers.
• Maintain a territory binder with notes, etc. and update on a regular basis.
• Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
• Provide back up assistance to the front desk for answering phones and greeting visitors.
• Special projects - as assigned by management.

Benefits

• medical, dental, and vision plans
• vacation, sick time, floating holidays, and paid holidays for full-time employees
• progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for employees’ dependents
• Airgas Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees