Customer Service Specialist - Las Vegas / Reno, NV

IGT, a Nevada Corporation•Paradise, NV

11d•$39,060 - $53,715•Hybrid

About The Position

Are you passionate about helping customers and solving technical challenges? As a Customer Service Specialist, you'll serve as a trusted resource for customers by providing timely, knowledgeable support for our products and services. In this role, you'll troubleshoot issues, resolve customer inquiries, and collaborate with cross-functional teams to continuously improve the customer experience. If you're a strong communicator who enjoys problem-solving and thrives in a fast-paced environment, we'd love to hear from you. We are only considering candidates who currently reside in the Las Vegas or Reno, Nevada metropolitan areas.

Requirements

High school diploma required; bachelor's degree preferred.
1+ years of experience in a customer service, help desk, or technical support environment.
Strong communication skills with a customer-first mindset.
Experience troubleshooting software or application-related issues.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Ability to prioritize multiple tasks while maintaining attention to detail.
Strong analytical and problem-solving skills.
Comfortable working independently and collaborating with cross-functional teams.

Nice To Haves

Put customers first by delivering responsive, professional, and empathetic service.
Communicate clearly and confidently with customers and teammates.
Stay organized and manage multiple priorities in a fast-paced environment.
Take ownership of issues from initial contact through resolution.
Demonstrate curiosity and a willingness to learn new products and technologies.
Collaborate effectively across departments to improve customer outcomes.
Maintain accuracy, confidentiality, and compliance in every customer interaction.
Adapt quickly to changing priorities while maintaining a positive attitude.

Responsibilities

Deliver exceptional customer support through phone, email, and ticketing systems.
Troubleshoot and resolve software and hardware issues, escalating complex problems when needed.
Guide customers through product functionality, transactions, and issue resolution with professionalism and empathy.
Document customer interactions, support activities, and resolutions accurately.
Create and maintain knowledge base articles and product support documentation.
Partner with Product, Engineering, and other internal teams to improve product quality and customer satisfaction.
Identify trends and share customer feedback to help improve products, processes, and service delivery.
Ensure the confidentiality and security of customer information while adhering to company policies and regulatory requirements.
Contribute to continuous process improvements and support special projects as assigned.