Temporary Customer Service Specialist

Charlotte, County of•7000 Florida Street Punta Gorda 33950, FL

5d•Onsite

About The Position

In this temporary role, you will provide administrative and technical support while serving as an important point of contact for residents, customers, County staff, and other agencies. Your work will help keep daily operations moving—from answering questions and maintaining records to processing permits, service requests, work orders, and inspections. You will assist customers with service requests, inspection requests, and other department services by reviewing information for accuracy and completeness, entering and updating records, and providing required documentation. You will also create and research service requests and work orders, schedule inspections, communicate information to field staff, and keep customers informed about the status of their requests and next steps. In addition to technical support, you will perform a variety of administrative responsibilities, including answering and directing calls, greeting visitors, preparing correspondence and reports, maintaining databases and files, processing mail, and other office functions. You may also help maintain official records, compile data, and support department projects and activities. Customer service is at the heart of this position. Whether you’re helping someone by responding to a service request or complaint, coordinating an inspection, or assisting a coworker, you’ll provide clear information and help connect customers with the resources they need. If you’re comfortable balancing multiple priorities, enjoy problem-solving, and take pride in providing accurate, friendly, and responsive service, this is an opportunity to play an important role in supporting both department operations and the community we serve.

Requirements

High school diploma or equivalent
Experience in clerical or administrative work, preferably in an office setting
Proficient in Microsoft Word, Excel, PowerPoint, data entry, and other job-related software and office technology
Communicate clearly and professionally, both verbally and in writing
Prepare correspondence, reports, and other business documents with accuracy
Strong analytical, research, and problem-solving skills
Ability to work independently, meet deadlines, maintain accurate records, and handle routine administrative responsibilities with minimal supervision
Exercise sound judgment and discretion when applying policies and procedures
Resourcefulness and professionalism
Customer-focused
Ability to provide helpful guidance to coworkers and the public
Ability to build positive working relationships with employees, leadership, service providers, and community members
Dependable, adaptable, and ready to contribute wherever needed

Nice To Haves

Experience with modern administrative practices

Responsibilities

Provide administrative and technical support.
Serve as a point of contact for residents, customers, County staff, and other agencies.
Answer questions and maintain records.
Process permits, service requests, work orders, and inspections.
Assist customers with service requests, inspection requests, and other department services.
Review information for accuracy and completeness.
Enter and update records.
Provide required documentation.
Create and research service requests and work orders.
Schedule inspections.
Communicate information to field staff.
Keep customers informed about the status of their requests and next steps.
Answer and direct calls.
Greet visitors.
Prepare correspondence and reports.
Maintain databases and files.
Process mail.
Perform other office functions.
Help maintain official records.
Compile data.
Support department projects and activities.
Respond to service requests or complaints.
Coordinate inspections.
Assist coworkers.