Customer Service Specialist

Fiskars Group • Middleton, WI

4d • Hybrid

About The Position

At Fiskars Group, we believe great experiences start with great people. Our iconic brands have been part of everyday life for centuries, helping people create, garden, cook, and celebrate life’s meaningful moments. From Fiskars scissors and gardening tools to beloved lifestyle brands across the globe, innovation, design, and customer focus are at the heart of what we do. We are currently looking for a Customer Service Specialist to join our team in Middleton, Wisconsin. In this role, you’ll play a critical part in delivering an exceptional customer experience by managing orders, solving problems, collaborating cross-functionally, and ensuring customers receive the support they need in a fast-paced environment.

Requirements

• Associate’s Degree
• 1–3 years of customer service or office experience preferred
• Strong Microsoft Office skills, especially Excel and PowerPoint
• SAP experience preferred
• Experience supporting sales teams and cross-functional teams preferred
• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills
• Ability to thrive in a fast-paced, changing environment
• Team-oriented mindset with strong follow-through
• Ability to manage strict timelines and priorities effectively

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Manage customer orders for assigned accounts from order entry through fulfillment
• Ensure customer timelines and requirements are met while proactively resolving issues
• Publish weekly sales order reports including confirmations and analysis for customers and sales teams
• Partner closely with Demand Planning and Supply Planning teams to address product availability and timing constraints
• Maintain and update system data to ensure accuracy and integrity within the ordering process
• Review customer routing guides to align shipping and product requirements while minimizing fines and shortages
• Monitor customer metrics and identify opportunities for process improvements, including: Service Metrics, Fines & Shortages, Zero Touch Orders
• Build strong partnerships across functions to support customer success
• Adapt to changing priorities while managing deadlines and maintaining a high level of service

Benefits

• Competitive Compensation
• Health insurance plans including medical, dental, and vision
• Well-being focused programs (funds for wellness activities; gym, yoga classes, etc.)
• Paid time off plans
• Flexible work arrangements
• Hybrid work arrangements
• Training programs
• Skill development initiatives
• Learning resources
• Retirement contribution matching
• Paid sick leave
• Paid parental leave (for both birthing and non-birthing parent)
• Employee assistance programs and resources
• Product discounts across our brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree