Spanish and English Speaking Customer Service - 2nd Shift
QVC•North Carolina Remote, NC
•Remote
About The Position
Our bilingual Customer Service Specialist supports QVC, and help answer our inbound Spanish and English customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Requirements
- Provide a distraction-free work-from-home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Provide your own Microsoft 11 computer and additional required equipment following our QVC computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
Responsibilities
- Handle a high volume of inbound customer inquiries in Spanish and English.
- Offer additional products on each customer interaction.
- Assist customers with questions while personalizing the experience for each caller.
- Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
