Customer Service Specialist

MasTec Inc•Dania Beach, FL

15d•Onsite

About The Position

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers. MasTec Utility Services is a purpose-driven company with core values that guide its strategy, performance, and culture, aiming to create an environment where team members can make an impact, grow, and thrive. The company is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company. This specific role is for a Customer Service Specialist to work as an FPL representative for the Storm Secure Underground Program. This program identifies areas that would benefit from having power lines placed underground based on data from past hurricanes, vegetation-related service interruptions, and other reliability metrics. The company has completed hundreds of these neighborhood projects and plans to continue expanding undergrounding services.

Requirements

High school diploma, or equivalent.
2 years of customer service experience, preferably in the construction industry.
Candidates to work flexible 8-hour daily schedules that include nights and Saturdays as required.
10 AM to 7 PM Schedule - Saturdays (when needed).
Must maintain a 950+ Driver score.

Nice To Haves

Bilingual (English and Spanish or English and Creole)
Associate degree.

Responsibilities

Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer or relocating equipment based on customer preferences.
Gaining the customer’s agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
Buy and wear steel-toe boots daily while working in the field and wear all other required personal protective equipment (PPE).
Candidates will drive company vehicles with driver cameras monitoring driving habits to ensure safe driving. Candidate must maintain a 950+ Driver score.
Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures.
Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
Ability to read and understand construction and engineering plans.
Coordinate special projects as assigned.
Perform other duties as assigned.