Customer Service Specialist

Univar Solutions • Guelph, ON

42d • Hybrid

About The Position

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Customer Service Specialist: Reporting to the Assistant Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.

Requirements

• University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience
• Must have a strong organizational aptitude, be detailed oriented and have excellent time management skills
• Must have strong problem-solving skills with the ability to prioritize and multitask
• Must be a team player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholders
• Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word

Responsibilities

• Receive and process customer orders
• Develop solutions to customer needs/opportunities
• Build and sustain long-term customer partnerships
• Display effective communication and interpersonal skills
• Collaborate effectively with team members
• Resolve problems and non-conformances quickly
• Other duties as required

Benefits

• Global career advancement and mentoring opportunities
• Competitive salary
• Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.
• market aligned pay and incentives
• a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree