Customer Service Specialist
About The Position
As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services. Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations. What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.
Requirements
- maintain confidentiality
- listen closely to understand
- identify opportunities to better serve the customer
- build and strengthen long-lasting relationships
Nice To Haves
- Bilingual/Multilingual
- Customer Service experience
- Cash-handling experience
Responsibilities
- work face-to-face with clients in the branch location
- manage a cash drawer
- assist clients and team members
- uncover needs
- educate clients on German American products and services
- verify account information
- perform loan and deposit transactions
- guide clients when they are not sure where to go next by engaging in friendly, meaningful conversations
Benefits
- Medical, dental, vision, STD, LTD, Life insurance, etc.
- 17 days paid time off, 11 paid holidays and bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
- National and local discounts on everything from computers and vacations to phones and retail shopping
- Free checking account, checks and discounted bank services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
501-1,000 employees
