Customer Service Specialist
About The Position
Community Automotive Repair, a locally owned and operated automotive repair shop established in 1975, is seeking to add a Customer Service Specialist to their team of highly trained professionals. This role is crucial for maintaining an organized service flow and ensuring customers are well-informed. The shop offers a stable, secure, and safe working environment and is looking for someone to help propel them to the next level. The Customer Service Specialist will be the front-line point of contact, managing calls and messages, scheduling work accurately, and ensuring smooth drop-off and pick-up processes.
Requirements
- High School diploma or equivalent
- Valid Michigan Driver’s License
- Strong computer skills (Microsoft Office)
- Experience with phone skills
- Typing speed of 50 WPM minimum
- Able to lift up to 40 lbs
- Proactive, positive, and customer-focused attitude
Responsibilities
- Answer multi-line phones, greet customers, and respond to online inquiries
- Book appointments and communicate next steps clearly
- Assist service advisors and cover for them during vacation or sick time
- Support shop needs, including special projects
- Assist multi-locations, sometimes on-site help needed
- Open up the front counter and get systems ready for the day
- Manage incoming calls and customer arrivals for drop-off
- Update appointment details, follow up on messages, and maintain clear and professional communication
- Redirect questions, keep the parking area organized, and assist with quick tasks
- Step in to keep the schedule steady when a service advisor is out
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
