Customer Service Specialist - Automotive Finishes

Sherwin-Williams • Oakland, CA

7d • Onsite

About The Position

The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products.

Requirements

• Must be eligible for bonus based on performance.
• Job duties involve contact with customers, which may include minors.
• Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
• Criminal history review is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
• All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Responsibilities

• Works closely with customers to determine their needs.
• Answers customer questions about Automotive Sherwin-Williams products.
• Recommends the right solutions to customers.
• Promptly resolves customer concerns.
• Ensures maximum client satisfaction.
• Receives and prepares orders.
• Safely moves, loads, and delivers products.

Benefits

• Health benefits, such as medical, dental and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security, retirement and saving benefits
• Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and any leave required by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed